Frequently Asked Questions

What is the fluid in Massaging Insoles®?

We use a medical grade, FDA approved glycerin. Our glycerin is a kosher food additive found in many recipes, the most common being frosting (or icing) on cakes. It is also used in some skin creams, makeup and lipstick.

Will it make my feet hot?

No! It will actually keep your feet cooler in summer and warmer in winter, similar to a car radiator, creating a thermal barrier. Glycerin is a "coolant" also found in some radiator coolants and anti-freeze. Cooling helps reduce inflammation and perspiration.

Will they break or leak?

Our unique guarantee protects you against breakage of any kind for TWO YEARS. Even if you step on a nail or the dog chews them, we will replace them absolutely FREE!

How long will they last?

The average life of our Massaging Insoles® is 24-48 months in hard use, depending on the person. We guarantee them for 2 FULL YEARS. Washing them regularly helps them to last longer.

What if I wear orthotics?

No problem! The Massaging Insoles® should be placed on TOP of the orthotic. They will shape to the orthotic so as not to distort the function and will make the orthotic more comfortable. We recommend you continue wearing the orthotic if your doctor prescribed them.

If they break or leak, is the glycerin harmful?

No! As we mentioned, we use a medical grade, FDA approved , kosher glycerin which is plant-based. Even if your dog chews it up, it won't hurt him! If you have eaten a cake with frosting (icing), you have probably eaten glycerin. It is also found in many skin creams, make-ups and lipsticks.

Can I get a refund later?

Because they are a personal wear item, we don't offer a refund. However, we will replace defective insoles absolutely FREE for TWO FULL YEARS! Some people need a longer break-in period than others. Please read all the directions included with the package.

Will they always feel this strange?

Some people will feel a great reduction in the regular pain they normally experience during work, while others may feel more energy in their legs and lower back. Still others may notice more of a subtle sense of well being throughout their feet, legs and lower back.

Some people take to the insoles like ducks to water, others need a few days to become accustomed to the "different" feeling, somewhat like a new pair of shoes. Once you become accustomed to Massaging Insoles® , you will only notice the pleasant feeling at the end of a hard day.

We have had reports from users of relief from the following: Heel Spurs, Poor Circulation, Calluses, Tendonitis, Bunions, Sore feet, Arthritic Joints, Lower back pain, Flat feet, Jarring Body Shock, Metatarsus Bone Spurs, Loss of Foot Padding, Profuse perspiration, Severe foot odor, Plantar warts, Pain from sprains and fractures, Working on hard floors, Spider Veins.

How do I wash them?

Hand wash in warm or cold soapy water and AIR DRY. You can also simply machine wash warm or cold with your regular detergent when you wash your clothes, preferably in a laundry bag so they do not inadvertently get placed in the dryer-AIR Dry ONLY. Wash frequently (depending on use) to keep the insole free of dirt/grime and also to keep bacteria/odor free.

What is your Warranty and Exchange Policy?

Please review the following instructions on our exchange policies. Due to the nature of our products, no refunds are issued.

Exchange Policy for Massaging Insole The Massaging Insoles carry a two year unconditional replacement warranty. If for any reason an insole needs to be replaced because of damage or defect, we will gladly replace it for FREE for two full years from original date of purchase.

Exchange Policy for all other Items You must contact us by telephone at 206-472-6247 within 30 days of purchase to exchange a product. When you call, we will provide you with a Return Merchandise Authorization (RMA). A credit (less shipping and handling) may be applied to purchase other products . Products must be returned in original packaging and unopened.

Do you deliver to addresses outside the USA?

Unfortunately, at this time we are only able to deliver within the USA. Sorry, International Sole Friends! We look forward to serving you in the future!